Our Privacy Policy

Our clients are extremely important to us and this Privacy Policy sets out how we collect, store, manage and protect your data. It also sets out your rights in respect of processing your personal information. This includes how you can request that we delete, update, transfer or provide you with access to your data. A privacy policy is necessary as part of the General Data Protection Regulations (GDPR) which came into force in May 2018.

Who we are and what do we do

MyUKVisas is a specialist immigration law firm. Our very experienced team helps both private clients and businesses to navigate the UK’s immigration rules and law. We have a well-deserved reputation for our expertise and for going the extra mile for our clients.

MyUKVisas is a trading name of MyUKVisas Limited, a company registered in England and Wales with Company Number 10403294. Our registered office is 64-66 John William Street, Huddersfield, West Yorkshire, HD1 1EH. We are authorised and regulated by the Solicitors Regulation Authority and our registration number is 639810. Our VAT number is 276991835.

How to contact us

If you have any questions or want to exercise your rights set out in this Privacy Policy, please contact us by either:

What personal information do we collect?

Your personal information may be collected by us during the course of our business with you, including via our website. This will include when you request information from us, when you engage us to act on your behalf or when you engage with one of our staff. We need to collect your data so that we can effectively deliver our services to you. More specifically, this is so we can:

  • Confirm your identity
  • Improve our services, for example through the use of a client questionnaire
  • Market our services
  • Action requests made by you on our website, principally through our client contact form
  • Resolve disputes
  • Comply with legal or professional services regulations
  • Protect our rights, property or safety or that of third parties, including our other clients and users of the website or our services
  • Recruit and interview new staff

To undertake these goals we may process the following personal information:

A: If you visit our website

  • Your name. phone number and email address
  • The type of visa or other request that you are making
  • Details of your enquiry

B: If you are a prospective or actual client in receipt of our services

  • Your name. phone number and email address
  • The type of visa or other request that you are making
  • Details of your enquiry, in other words information you supply to us to help us determine your case or other business. This might include evidence about previous or present addresses, banking details, evidence of earnings and proof of marriage or other family relationships.
  • Payment information
  • Relevant information to help us comply with Anti-Money Laundering regulations. 2 Forms of ID and it may include evidence of the source of funds. It may involve the use of third parties to provide verification
  • Other information relevant to the provision of our services.

With regards to clients and prospective clients, we also collect information to enable us to market our products and services. For this purpose we collect:

  • Name, phone number and email address
  • Job title and other relevant business information such as the company you work for
  • Areas or topics that interest you in relation to our services
  • We may also collect information about you at events that we run, including dietary information which may provide information about your health or religious beliefs

C: If you are applying for a job at MyUKVisas

  • Your name, phone number, contact address and current employment
  • Evidence of your right to work in the UK. Your CV, including your age and/or gender if you provide it to us, your education, employment history and any other information that you may provide to us
  • Other information relevant to potential recruitment to MyUKVisas.

How we use your personal information

We may use your information for the following purposes:

A: Fulfilment of Services

We collect and maintain information that you voluntarily provide to us to enable to us process your visa application or other business with us. The information is used so as to provide the best possible service to you.

B: Client enquiries

Our website enables you to request information about our services using an electronic enquiry form or via the telephone. We need this information so that we can advise you in the best possible way.

C: Legal Compliance

We use your personal information to comply with legal and regulatory requirements, including Anti-Money Laundering Regulations. It is our legal and regulatory obligation to do so.

D: Recruitment

We use your personal information to assess your suitability for any position for which you may apply at MyUKVisas. With your consent we may also use this information to assess the performance of MYUKVisas with regards to equal opportunities legislation and to ensure that we do not discriminate on the basis of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis. This information is required to ensure that we make the best possible recruitment decisions and that those decisions are based solely on merit.

E: Marketing communications

We may carry out postal or email marketing using your personal information. We will make every effort to ensure this is relevant to your situation and interests from what we know about you from our interactions with you, including email communications, web enquiries and face to face meetings. We will only send you marketing communications where you have consented to do so.

F: Client insight and analysis

We are constantly looking for ways to improve our services to clients and also to generate new leads and enquiries. Where you have given your consent, we use cookies, log files and other techniques to collect personal information from the computer hardware and software you use to access the site, or from your mobile. This includes an IP address to monitor site traffic and volume and a session ID to track how many people are using our site. Our web pages contain cookies, web beacons or pixel tags. Tags allow us to track receipt of an email to you, to count users that have visited a web page or opened an email and collect other types of information. Please see our cookie policy for further information. Collecting this information enables us to measure the effectiveness of our website and to see which pages are of most interest. We also use this information for marketing purposes (see the marketing section above for further information)

Who we share your personal information with

It may be necessary to share your personal information with third parties so as to ensure your case or other matter is successful. This could include the Home Office, UK Visas and Immigration, the UK’s courts, tax authorities and translation services. Please note this list is not exhaustive and it will depend on the particular circumstances of the issue being dealt with.

How long do we keep your personal information for?

For visitors to the website, we will retain relevant personal information for at least three years from the date of our last interaction with you. This is in compliance with our obligations under the EU General Data Protection Regulation. In certain circumstances it may be necessary to keep the data for longer to comply with regulatory or professional indemnity obligations.

For clients we are required to keep personal information for at least six years to comply with the EU General Data Protection Regulation. Again, it may be necessary to keep data for longer for regulatory or professional indemnity reasons. We may then destroy such files without further notice or liability. If personal information is only useful for a short period e.g. for specific marketing campaigns we may delete it.

Confidentiality and the security of your personal information

We take your personal security very seriously and take every necessary step to ensure that the data you provide us with is kept securely. This is design to ensure that we guard against unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. All of our staff are obliged to respect the confidentiality of such personal information.

Your other rights, including how to access your personal data

Under GDPR legislation you have the right to access, rectify, erase, restrict, move or object to the use of your personal data.

  • Access to your personal information. On request we will confirm with you that we are processing your personal information and can provide you with a copy. If you require multiple copies, we may need to charge a fee.
  • Rectification of your personal information. You are entitled to ask us to rectify information held about you if it is inaccurate  or incomplete. If we have shared your personal information with others, we will take every necessary step to notify them. We will also tell you who we have shared your information with where it is lawful to do so
  • Erasure of your personal information. There may be certain circumstances where you can ask us to delete your personal information, for example where we no longer need it or if you withdraw your consent. If we have shared your personal information with others, we will take every necessary step to notify them. We will also tell you who we have shared your information with where it is lawful to do so.
  • Restricting the processing of your personal information. You can ask us to restrict the processing of your personal information in certain circumstances, for example where you contest the accuracy of that personal information. If we have shared your personal information with others, we will take every necessary step to notify them. We will also tell you who we have shared your information with where it is lawful to do so.
  • Portability of your personal information. You may ask us under certain circumstances to provide you with your personal information so that it can be used by you, or to ask us to transfer it to a third party.
  • Objecting to the use of your personal information. If you ask us we will stop processing your personal information if we are a) using it for marketing purposes only or b) if we are relying on our own or someone else’s legitimate interests for doing so. We are required to keep information for set periods of time as stated above.
  • Withdrawing consent to process your personal information. You have the right to withdraw consent at any time where this is the legal basis for us processing your personal information.
  • Lodging a complain. You may lodge a complaint about our handling of your personal data with the Information Commissioners Office.

Changes to this Privacy Policy

It may be necessary from time to time to change aspects of our Privacy Policy to comply with legal or regulatory changes or because of changes to how we keep personal information. Where the changes are significant we will tell you.